Only message opted-in contacts
- You should message people who have clearly given permission to receive communication from you.
- Examples include existing customers, inbound leads, form submissions, event registrations, and contacts with an active business relationship.
Prohibited list sources
- Do not upload scraped, purchased, harvested, leaked, rented, or random contact databases.
- Do not use SendBM to send messages to people who have not shown interest in your business.
Required opt-out handling
- Honor opt-out requests immediately.
- If someone replies STOP, UNSUBSCRIBE, REMOVE, or asks not to be contacted, remove them from future campaigns.
Content rules
- Avoid misleading claims, phishing links, fake offers, impersonation, malware, adult content, illegal services, financial scams, or high-risk promotions.
- Use clear identity, honest messaging, and relevant communication.
Enforcement
- Accounts that generate abuse complaints, spam reports, or policy violations may be restricted, suspended, or terminated.
Note: This page is provided as general website policy content. For legal advice or jurisdiction-specific compliance review, consult a qualified legal professional.