Login or account access
Share your registered email, screenshot, and what happens when you try to login.
Dashboard-based support
Need help? Raise a support ticket from your SendBM dashboard.
SendBM support is organized inside the app dashboard so your issue, account context, screenshots, and replies stay in one place.
How support works
Submit a ticket directly from the left sidebar.
01Login to SendBM
Go to app.sendbm.com/auth/login and access your dashboard.
02Open Support
Find the Support option in the left sidebar of your user dashboard.
03Create a ticket
Explain the issue and add useful details such as screenshots, page URL, browser, and error message.
04Track the reply
Keep the conversation inside the ticket until the issue is resolved.
Common support categories
What should you include in your ticket?
WhatsApp connection
Share the QR page status, phone model, browser, and whether the linked device appears on your WhatsApp app.
Campaign issues
Share campaign name, sending status, recipient count, and any visible error message.
Chatbot or automation
Share the flow name, trigger, expected reply, and actual behavior.
Billing or LTD access
Share the purchase email, order ID, and screenshot of the payment or access issue.
Technical bugs
Share page URL, browser, operating system, timestamp, and screenshots or screen recording.
Faster resolution tip
Good tickets get solved faster.
Instead of writing “not working”, include the exact page, steps to reproduce, screenshot, account email, and the result you expected.
Support expectations
We prioritize clear product issues and account access problems.
- Dashboard and account access issues
- WhatsApp connection and channel saving issues
- Campaign setup and sending workflow issues
- Chatbot and automation configuration questions
- Billing, trial, and lifetime deal access queries
Where do I raise a support ticket?
Login to your SendBM dashboard and click Support from the left sidebar.
Can I contact support without logging in?
For account access or sales questions, use the contact page. For product issues, dashboard tickets are preferred because they include better account context.
What screenshots should I attach?
Attach screenshots of the error, the page URL, the WhatsApp connection status, campaign status, or any warning message you see.
Do you provide campaign strategy support?
Support focuses on product access and platform workflow. Campaign strategy, copywriting, or managed services may be handled separately if offered.